It can take up to a month to get used to a new mattress, which is why we give you 30 nights trail sleep on it. If you've only ever slept on a mattress that's just foam or simply springs - or your old mattress has seen better days - a brand new hybrid might feel softer or firmer than you're used to (it's actually medium-firm overall, which research shows is the best for most of us). So we do recommend spending some time getting to know your Loom & Needles Mattress.
We want you to rest easy, though. If you've given it a good try and you decide a Loom & Needles product isn't right for you, it's easy to organise a free return or collection.
Refunds will be made to the customer bank account details provided on official mail ID firstname.lastname@example.org, within 7 working days of receiving the refund request.
The return request can be placed at any time within 30 days of purchase. For all other warranty related claims, please see the Warranty page here.
Email us on email@example.com and we will contact you back and have the same picked up on free of cost basis. No questions asked.