Hassle-free limited warranty
Quick, simple financing
Free shipping
Award-winning customer service
Upto 11 Years Warranty
Your Loom & Needles products have been designed with utmost care and patience. We know that our products will offer you the best experience, but in case you do need assistance, we’ve got your back! You can read the Loom & Needles warranty associated with each product down below.
| Mattress Type | Warranty |
|---|---|
| Orthopedic Multi Layered Zoned Memory Foam | 11 Years Warranty |
| Memory Foam Folding & Tri-Fold Mattress | 5 Years Warranty |
| Dual Comfort Hard & Soft | 5 Years Warranty |
| Orthopedic Rebonded Multi Layered Firm Support Mattress | 6 Years Warranty |
| Gravity Hybrid Euro Top Mattress | 8 Years Warranty |
| Reactive Dual Comfort Orthopaedic Mattress | 11 Years Warranty |
| Folding Rollaway Bed | 1 Year Warranty |
What’s covered ?
Our warranty is designed to cover any defects in craftsmanship or materials. This includes:
- Undulations or an uneven surface on the mattress.
- Splits in the foam material (within the layers).
- Sagging, shrinkage, or deformity that is more than 1 inch deep.
- Any other manufacturing defects.
- Depression of springs.
What’s not covered ?
Our warranty does not cover issues that arise from normal use or misuse. This includes:
- General softening of the mattress over time.
- Sagging, shrinkage, or deformity that is less than 1 inch deep.
- Shrinkage or deformity of the mattress corners.
- Damage to the mattress corners caused by a tight bed sheet.
- Defects or issues with the outer cover, runner, or zipper, any wear & Tear.
- Comfort-related issues.
How do i claim ?
Simply email us on support@loomandneedles.com with your invoice and images of defect and we will get back within 24 hours.
