It can take up to a month to get used to a new mattress, which is why we give you 100 nights trial *T&C APPLIED sleep on it. If you've only ever slept on a mattress that's just foam or simply springs - or your old mattress has seen better days - a brand new hybrid might feel softer or firmer than you're used to (it's actually medium-firm overall, which research shows is the best for most of us). So we do recommend spending some time getting to know your Loom & Needles Mattress.

We want you to rest easy, though. If you've given it a good try and you decide a Loom & Needles product isn't right for you, it's easy to organise a free return or collection.

Refund Mode and Duration:

Refund will be made to the source account through official mail ID support@loomandneedles.com, within 7 working days of receiving the refund request.

Return Request Duration:

The return request can be placed at any time within 100 days of purchase.(*T&C APPLIED). Kindly recheck the size of your bed as Custom Size Mattress can't be replaced or returned under any circumstances.

Contact us in case you wish to return

Email us on support@loomandneedles.com and we will contact you back.