A couple relaxes on a dark gray textured Orthopedic Multi Layered Zoned Memory Foam Mattress on a wooden bed frame in a warm, modern bedroom. The brand name 'PILAR' is visible on the corner label of the mattress.

Try It Where Sleep Really Happens

100 Nights. Your Home. Your Decision.

A mattress needs more than a few minutes in a showroom. Sleep on your eligible Loom & Needles mattress at home for up to 100 nights. If it is not the right fit, contact us within the trial period and we will arrange pickup, subject to the terms below.

100 nights at home  |  Pickup arranged by us  |  Refund to the original payment method
Shop Trial-Eligible Mattresses

Why 100 nights?

Real comfort is personal. Your body may need time to adjust to a new support system, especially when you are moving from an old or very different mattress. A home trial lets you experience the mattress through your normal sleep positions, routines and partner movement before deciding.

  • Sleep in your own room, on your own bed base and with your usual pillows.
  • Experience the mattress across different sleep positions and daily routines.
  • Give your body time to settle into a new comfort and support level.
Comfort Tip: Allowing at least 21 nights can help your body adjust before you make a final comfort decision. This is guidance and is not an additional eligibility condition.

How the 100-night trial works

A man and woman are lying under a beige blanket in bed, viewed from above. The bed has a dark gray Reactive Dual Comfort Orthopaedic Pocket Spring Mattress with a quilted pattern, a brown headboard, and matching brown nightstands with plants and lamps in a styled bedroom setting.

01

Order and receive

Buy an eligible standard-size mattress directly from loomandneedles.com. Your trial begins on the date the mattress is delivered.

02

Sleep on it at home

Use a clean mattress protector, allow your body time to adjust and keep the mattress free from stains, damage and strong odours.

03

Request a return

Contact Loom & Needles within 100 nights of delivery with your order details, reason for return and clear photographs of the mattress.

04

Pickup and refund

Once eligibility and product condition are confirmed, we will arrange pickup. After pickup and inspection, the refund will be initiated to the original payment method.

No Repacking Required: You do not need to compress the mattress or keep the original carton. Please retain the product tags, warranty card and order details.
Find Your Mattress

Check whether your mattress is covered

A gray Memory Foam Folding & Tri-Fold Mattress shown in multiple views, folded into an A-frame support shape and stacked. The mat has a textured weave and a black label reading 'loom & needles' and 'Tri-fold Folding'.

The 100-night trial applies only when all eligibility requirements below are met. The product page and order confirmation should also display a "100-Night Trial Eligible" badge.

Eligible requirement Policy
Purchase channel Purchased directly from loomandneedles.com.
Mattress size Standard size only. Custom-size mattresses are not eligible.
Thickness 4, 6 or 8 inches only. 10 and 12 inches are excluded.
Return limit One mattress return per household in a 12-month period.
Request date Return request submitted within 100 nights of delivery.
Condition Clean, hygienic and free from stains, tears, cuts, burns, liquid damage, infestation or misuse.

Currently listed as trial-eligible

Foam & folding Firm support, hybrid & spring
Orthopaedic Memory HR Foam Multi Layered Firm Support
Dual Comfort Hard & Soft Gravity Hybrid Pocket Springs
TRI Folding / 3 Fold Memory Foam Pocket Springs

Keep your mattress return-ready

The trial is designed to let you assess comfort — not to cover accidental damage, incorrect sizing or misuse. Use a mattress protector from the first night to help keep the mattress clean and trial-ready.

To remain eligible

  • Keep the mattress clean, hygienic and in good condition.
  • Retain the sewn-in product labels, warranty card and order details.
  • Use the mattress on a suitable, supportive bed base.
  • Share clear photographs when submitting a return request.
  • Make the mattress available for inspection and pickup at the original delivery address, unless otherwise agreed.

The trial does not cover

  • Custom-size mattresses or excluded thicknesses.
  • A mattress ordered in the wrong size or one that does not fit the customer's bed.
  • Stains, tears, cuts, burns, liquid damage, mould, infestation, excessive odour or any sign of improper use.
  • Damage caused by an unsuitable bed frame or base.
  • Orders purchased through marketplaces, offline retailers or any website other than loomandneedles.com.
  • A second mattress return from the same household within 12 months.
  • Cancellation or size-change requests made after dispatch; applicable logistics charges may apply.
Size Check: Measure the internal length and width of your bed before ordering. An incorrect size selection is not a comfort return and is not covered by the 100-night trial.

Free gifts and bundled offers

If a free gift or bundle benefit was included with the order, the refund will be adjusted only if the gift is not returned in unused, resalable condition. The applicable deduction should be shown clearly in the return confirmation before pickup.

Returns, pickup and refund

How to raise a request

  • Keep your order number, registered mobile number and email address ready.
  • Contact support through the website, email or the customer account order page.
  • Select the mattress and share your reason for return. Your feedback helps us improve and does not replace the published eligibility conditions.
  • Upload clear photographs showing the full mattress, both sleep surface and side panels, along with the product label.
  • Our team will verify eligibility and coordinate inspection or pickup.

What happens next

Stage What the customer can expect
Request review Support verifies purchase channel, delivery date, size, thickness, household limit and photographs.
Pickup For an approved request, pickup is arranged — normally within 7 days, subject to serviceability and customer availability.
Quality check The returned mattress is checked against the condition requirements stated on this page.
Refund Once the return is approved after inspection, the eligible refund is initiated to the original payment method.
Bank processing Banks and payment providers normally take 7–10 business days after refund initiation to credit the amount.
Transparency Promise: If any deduction applies — for example, an unreturned free gift — it should be communicated before the pickup is completed.

Need help?

Our support team is available Monday to Sunday, 10:00 AM to 7:00 PM.

support@loomandneedles.com  |  +91 93899 25383 / +91 95369 07028

Frequently asked questions

It begins on the date your eligible mattress is delivered. A delayed delivery does not reduce the trial because the start date remains the actual delivery date.
No. You do not need to keep the carton or recompress the mattress. Please retain the product tags, warranty card and order details.
Yes, pickup is arranged by Loom & Needles for an approved trial return at the original serviceable delivery address. This does not apply to post-dispatch cancellations or size-change requests.
No. Custom-size mattresses are made specifically for your order and are not covered under the trial.
An incorrect size selection is not covered. Please measure the internal dimensions of your bed before placing the order.
Use a clean mattress protector, keep food and liquids away, and place the mattress on a suitable bed base. Stained or damaged mattresses may be rejected.
We will ask for brief feedback so we can understand your experience and improve our products. Eligibility is decided according to the published trial conditions, product condition and supporting photographs.
After pickup and successful inspection, the refund is initiated to the original payment method. Your bank or payment provider may take 7–10 business days to credit it.
Return it unused and in resalable condition with the mattress. If it is not returned, its stated value may be deducted from the refund and communicated before pickup.
Please contact support. If an exchange is available, our team will confirm the applicable price difference, logistics charges and whether the original trial timeline continues.
The trial is limited to one mattress return per household in a 12-month period.
No. The 100-night trial helps you assess comfort during the stated period. The product warranty covers qualifying manufacturing defects according to the separate warranty policy.

Better sleep should not be a rushed decision.

Choose an eligible Loom & Needles mattress and experience it where it matters most — at home. If you need guidance before ordering, our sleep support team will help you compare comfort, materials and size.

Shop Mattresses Talk to a Sleep Expert