We design and manufacture high-quality and high-performance mattresses. With 40 Years and more experience we are manufacturing in house all kinds of mattress from PU Foam to Spring.

For Any Queries contact us on support@loomandneedles.com. We are available Monday to Sunday
10:00 AM to 7:00 PM.

We accept returns of any item within 100 days of purchase under the trial*. Contact customer service with your receipt and/or Order ID number to return. Please refer to the Trial Page for information.

If you are filing a claim under the specific warranty for your product, contact customer service. You will need a copy of your receipt and/or Order ID number. We may ask you to take photos and send photos of your product in order to process the claim.

Allow for 24-48 business hours for your items to ship. If for some reason some items cannot be shipped or will take longer we will notify you and/or issue a refund.

Surprisingly, it doesn't cost a lot of money to craft a comfortable mattress with high-quality raw materials! Usually, the mattresses you receive are priced higher due to brand spends being passed on, retail commissions, sales commissions and wholesalers’ profits. Our mattresses are cheaper compared to others in the market because we cut out the middlemen to sell good quality mattresses directly to our customers at fair and honest prices. Also, unlike others, all raw materials relating to mattresses are manufactured in house.

The 100 nights trial period is offered only for the selected mattresses. We do not offer any trial period on accessories but we are 1000% sure that you would definitely love our accessories as well. Please click on Trial Policy Page for more understanding.

We offer upto 11 Years warranty on all our products and the same is replaceable on free of cost basis if any manufacturing defect arises within 1 Year. After 1 Year, the same is calculated on pro rata basis. Please click on Warranty Page for more understanding.

Usually, this doesn’t happen. But in case you have received a defective part, please drop an email to us at support@loomandneedles.com and attach the pictures of the damaged part. We will ship you the replacement for it immediately.

All Loom & Needles Mattresses are delivered in safe packing.

Yes, all our products are totally safe for adults, children and even infants. The foam used in our products is sourced after rigorous research and is tested by an independent third-party foam certifier, to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.